Legal

Refund Policy

Last updated:

1. Our Product

BreakupLease sells digital document kits for renters in the United States. Each kit contains state-specific legal document templates that are personalized with your information and delivered to you as PDF files immediately upon purchase.

Because our product is digital and delivered instantly, it cannot be “returned” the way a physical product can. This is why our refund policy is stricter than what you might expect from a traditional retailer.

2. All Sales Are Final

All sales are final. We do not offer refunds or exchanges once your documents have been downloaded. This applies regardless of:

• Whether you decided not to use the documents after downloading them;
• Whether your situation changed after purchase;
• Whether you found a similar document elsewhere;
• Whether you disagreed with the legal content of the documents.

We encourage you to review the plan details, sample content, and FAQ on our Site carefully before purchasing.

3. When We Will Issue a Refund

We will issue a full refund in the following limited circumstances:

3.1 Technical failure

If a technical issue on our side prevents you from accessing or downloading your documents — and we are unable to resolve it within 48 hours — we will issue a full refund.

3.2 Duplicate charge

If you were charged twice for the same purchase due to a payment processing error, we will refund the duplicate charge.

3.3 Unauthorized transaction

If your payment method was used without your authorization, contact us immediately. After verification, we will issue a full refund.

4. When We Will Not Issue a Refund

We will not issue a refund in the following circumstances:

• You changed your mind after downloading the documents;
• You realized you did not need the documents after downloading them;
• You found a free or cheaper alternative elsewhere;
• You disagreed with the legal content or formatting of the documents;
• You attempted to use the documents and the outcome was not what you hoped for;
• You did not read the plan details or sample content before purchasing.

5. How to Request a Refund

If you believe you qualify for a refund under Section 3, follow these steps:

1. Email us at support@breakuplease.com. Include the email address used for the purchase and your order confirmation number.
2. Describe the issue. Briefly explain what went wrong and, if applicable, attach a screenshot.
3. We will respond within 3 business days. If your request qualifies, we will process the refund to the original payment method.
4. Refund processing time. Refunds are typically reflected within 5–10 business days, depending on your bank or card issuer.

6. Chargebacks

If you initiate a chargeback with your bank or card issuer instead of contacting us first, we reserve the right to:

• Provide documentation of the transaction, including proof that the documents were delivered;
• Suspend your access to the Service;
• Refuse future purchases from your account.

We strongly encourage you to contact us first. Most issues can be resolved quickly and directly.

7. Merchant of Record

All purchases on BreakupLease are processed by Polar (polar.sh), which acts as the Merchant of Record. Polar handles payment processing, tax compliance, and refund processing on our behalf. When a refund is issued, it is processed through Polar’s system.

Polar’s own Terms of Service and Privacy Policy also apply to your transaction.

8. Summary

9. Contact

For any refund question or request, contact us at:

BreakupLease
Email: support@breakuplease.com

We aim to respond to all refund inquiries within 3 business days.